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General Conditions of Carriage

1. Purchasing conditions

The General Conditions of Carriage herein only apply to Air One Smart Carrier flights, the code number of which is represented by three digits (e.g., AP xxx). Alitalia General Conditions of Carriage apply on Air One flights from / to airports other than Malpensa (see Alitalia website www.alitalia.com). Except as otherwise provided for herein , the following terms and expressions have the meaning given below:

  • "Carrier": Air One S.p.A., with registered head office in Fiumicino (RM) Piazza Almerico da Schio, Pal. RPU 00054 phone. 06 65631, a company subject to the management and running activities of Alitalia S.p.A., sole shareholder and air carriage service provider for passengers and baggage dealt with as main object of the general conditions of carriage herein;
  • "Passenger": any individual, except members of the crew, carried or to be carried by the Carrier;
  • "Baggage": article and personal belongings of a passenger as are necessary during the trip. Unless otherwise specified, it refers to both checked and unchecked baggage;
  • "Checked baggage": baggage of which the Carrier takes custody and for which a Baggage Identification Tag is issued;
  • "Unchecked baggage": means any baggage other than checked baggage passengers are allowed to take with them on to the aircraft;
  • "Ticket": either the document issued by the Carrier as "Passenger ticket and Baggage check" or the Confirmation and Flight Reminder details including the Confirmation number – Booking reference code issued by the Carrier of which the general conditions herein form part as well as the boarding pass issued at the check-in counter;
  • "Baggage check": the portion of the Passenger's ticket issued upon entrusting Alitalia his/her Checked Baggage relating to the identification tag attached to the checked baggage;
  • "Booking reference code": an alphanumeric number issued to the passenger by the Carrier which identifies successful and confirmed booking;
  • "Montreal Convention": it is the Convention for the unification of certain rules for International Air Carriage signed in Montreal on 28th May 1999;
  • "Special Drawing Rights": it is an International reserve asset created by the IMF in 1969 whose daily values is published in the major newspapers;
  • "Call Center": it is the Carrier's on-the-help center passengers can call to book flights, buy tickets or get general information about flights and purchase terms and conditions or change / modify already booked and purchased tickets;
  • "Adults": all passengers who, to the purpose of fares implementation, are 12 years old on the date of a round-trip flight or on the date of the return flight;
  • "Children" (or "Child"): all passengers who, to the purpose of fares implementation, are between 2 and 11 years old on the date of a round-trip flight or on the date of the return flight;
  • "Unaccompanied minors (UM)": all passengers who, when flying to National destinations at the time of the flight, or in case of round-trip flights, on the return flight date are not yet 14 years old or are 15 years old when Flying to International destinations. Unaccompanied minors can travel only if their travel document includes "Unaccompanied minors (UM)";
  • "Infant": all passengers who are not yet 2 years old on the round-trip flight date;
  • "PIR - Property Irregularity Report": it is a form passengers have to fill out in case of lost, damaged or delayed baggage. The form is available at airport "Lost and Found" offices.

2. Acceptance of the General Conditions of Carriage

If a ticket is booked and bought via website, the General Conditions of Carriage herein are considered as fully read and accepted by the passenger. In case a ticket is booked and bought via Call Center, knowledge of the General Conditions of Carriage is provided concisely by the Call Center operator who may as well invite the client to read carefully the version published on the Carrier's website. Upon booking, it is held for granted that passengers have thoroughly read and accepted these General Conditions of Carriage.
The General Conditions of Carriage herein are subject to change and amendment at any time by the Carrier who will give communication without delay on the company's website.
Should a booking be made online, the passenger will commit to print the General Conditions of Carriage herein including any change or amendment to them and to keep them throughout the journey. Therefore, booking as well as the contemporary purchase of a ticket implies full knowledge of the General Conditions of Carriage herein.

3. Tickets

3.1 Terms of purchase
Tickets can be purchased via the Carrier's website (www.flyairone.com), by phone via Call Center (892 444, from Italy), at the Carrier's ticket offices or at any qualified travel agency.

The Carrier's Call Center number is 892 444 and the service is available from 08.00 to 22.00 seven days a week. The cost for calling with corded landline telephone is 12.10 euro cents per minute VAT included plus set-up cost of 96.80 euro cents per minute. For mobile calls, costs vary depending on the mobile phone provider. The maximum cost is 15.62 euro cents per minute VAT included plus set-up cost of 1.82 euro per minute. Carrier's ticket offices are at Malpensa airport (Terminal 1, 2nd floor) as well as at all airports served by the Carrier.
Tickets purchased via Call Center are subject to a service fee of € 16 per each booking.
Each tickets is to be paid upon booking and will include the fare cost, any fare extra charges, any additional booking costs and administrative fees when applicable as well as airport taxes. After checking that payment of the whole cost for the ticket has been made, the carrier will issue the relevant booking confirmation along with the Booking Reference Code.
Should there be no evidence of the payment or should it not be successful yet, the Carrier may decide not to confirm the booking.
For bookings online or via Call Center, both booking confirmation and the Booking Reference Code as well as the summary of the journey details will be sent by the Carrier to the passenger's e-mail address. If a ticket is bought at travel agencies, the travel agent will directly give the passenger the relevant Booking Reference Code along with a summary of the journey details.
The booking confirmation printed upon finalizing the ticket purchase process is a travel document to all intents and purposes and is also valid for tax purposes.

Invoicing can be requested within 24 hours of ticket purchase by sending a copy of the booking confirmation (Booking Reference Code and summary of the travel details) to the following e- mail: gestione.credito@alitalia.it including all required personal details, namely:
- name and family name or name of the company
- residential or company address
- tax identification number (compulsory)
- VAT registration number (if any)
- invoice delivery address if other than the company or tax address.
Applications without the necessary data won’t be taken in charge.
Should any irregularity be detected in the invoice due to some mistakes made by the client upon supplying the above mentioned personal details, the Carrier will in no way issue a new copy of the invoice.
All tickets sold are for Economy class only either for round-trip flights or return flights. The Carrier will in no way offer any connecting flight nor will be liable for any missed connecting flight.
It is possible to purchase up to 25 tickets per transaction.

3.2 Price Locker
By using this service you will lock the current price of the flight for 24 hours and you can finish your purchase any time before the locked period (24 hours) expires.
The 24-hour period is calculated from the moment the lock is paid for. You'll receive an email with the locked price data and the lock reference code with all the information to finish your purchase. The cost of the service is € 2 for each segment and each passenger.

Before the 24-hour period is over, you must unlock the price and purchase your tickets using the options you'll find in the confirmation mail, or else directly in the web section "Price Locker" in the section "Manage Travel". You will need to enter the lock reference code, your name and surname and follow the steps for a normal booking. From that moment on your booking will have the same service conditions as any other Air One flight purchases.

If you do not unlock and purchase before the period expires, the lock will be cancelled. If you still want to fly, you'll have to search again and pay the new price that appears on the web at that time.

This price locking service is available on all those flights appearing on our website indicated by the image of a lock. As a general rule, it is only available on flights with advance purchase of more than six days.
Air One reserves the right to specify on which flights this service is offered and on which it is not. If you are making a reservation on a return flight you must lock the price on both flights.
The “Price Locker” service is not refundable.

4. Fares and payment options

Fares only cover transporting passengers from the airport at the place of departure to the airport at the place of destination and don't include any ground transport from and to the different airport terminals.
Fares will be calculated on the basis of Carrier's fare rules in force on the date the ticket is purchased. For this reason only a limited number of seats is available. Fares can vary before the beginning of the carriage service depending on the number of seats still available at the very moment they are purchased. Should the applicable fare, taxes or any additional fees turn out to be unpaid, the Carrier can refuse to transport the passenger. Without any prejudice to what is stated in art. 10 thereinafter as regards baggage transportation, any taxes levied by the Government or by any other authorities (in particular airport taxes) will be to the passenger's charge and will be referred to each ticket purchased, to each passenger and relating baggage or to whatsoever airport service passengers make use of.

Flight fares as well as taxes and any surcharges will be paid in Euro. Payments for any purchase via web or Call Center can be made by credit card (MasterCard, Visa, American Express e Diners Club). At the Carrier's ticket offices, payments can be made either in cash or by ATM cards.

5. Connecting flights

Flights booked with other Carriers in connection to an Air One flight fall within the concept of two different separate contracts. Air One does not offer any connecting flight service and booking of this type of flights is considered as separate. Therefore, in compliance with the check-in rules hereinafter, passengers will have to check-in before each flight haul. We strongly suggest that you leave a time span of at least two hours from the arrival time of the first flight to the departure time of the second one.

6. Personal data: privacy and security when transferring personal data

To grant full privacy and security of credit card data during online transactions, Air One website is protected by SSL technology (Secure Socket Layer). SSL is currently the most advanced security protocol to enable Websites to transfer sensitive information such as credit card data and details securely. Upon paying, if your browser supports SSL, you can select the Data Protection Option. If the browser sets any limitation, you can select the unprotected option.

7. Fares

Air One offers three different types of fares involving the following booking rules:

7.1 “GO” which entitles to change flight, date, time and passenger's name within the limits stated in the item 8.1 hereinafter;
7.2 “SMART” which entitles to change flight, date, time and passenger's name within the limits stated in the item 8.1 hereinafter;

8. Changes, cancellations, delays

8.1 Fares offered and features

8.1.1 “GO”

GO fare gives right to change - via web, Call Center or at the Carrier's airport ticket offices, date, time and name (via Call Center or at airport ticket desks) indicated in the ticket without prejudice to the application of the surcharges set out in section Our fares.
Changes as stated above are accepted up to 3 hours before the flight departure subject to the payment of a surcharge per change per passenger and per flight.

8.1.2 “SMART”

SMART fare entitles a passenger to change - via web, Call Center or at the Carrier's airport ticket offices, date, time and name (via Call Center or at airport ticket desks) indicated in the ticket without prejudice to the application of the surcharges set out in section Our fares.
Changes as stated above are accepted up to 3 hours before flight departure subject to the payment of a surcharge per change per passenger and per flight.

8.2 There will be no refund for any surcharges and additional services previously purchased.

8.3. Passengers renouncing to use the service for reasons not due to the Carrier or not attending the boarding gate within the prescribed time limits may only request for refund of airport taxes by sending a written request by registered mail.

8.4. If passengers are prevented from departing for causes not depending on them, the provisions of art. no. 945 of legislative decree 09.05.2005 in force since 02.11.2006, will apply. In any case the Carrier shall be notified without any delay.

8.5. In case of flight cancellation, overbooking or prolonged delay the EC standard (reg. 261/2004/EC ) will apply.

8.6. In case passengers are prevented from taking their flight for reasons not depending on them, they may ask for refund in writing sending their claim complete with booking code and bank details for the payment of the amount (if due) by registered mail.

8.7. Instead of filing a claim for refund, passengers who are prevented from taking their flight for reasons well beyond their will and responsibility can send a request in writing to use their ticket on a different date to their choice to cover the same flight haul operated by the Carrier (requests must be sent in writing by registered mail with advice of delivery). Should passengers be unable to start their trip or should they be prevented from completing it within the prescribed term of validity of their ticket due to serious health problems, Air One will defer its validity to the day on which, after exhibiting a medical certificate duly declaring their actual health conditions, they will be able to travel, or on a later date leaving from the place the journey should have started or was interrupted provided that there are seats available in the travelling class the fare had originally been paid for. The ticket validity will be postponed for a maximum of three months from the medical declaration date provided that the original ticket, be it a paper ticket or an e-ticket, originally included one or more stopovers.

In the above mentioned cases, the Carrier will put off the validity period of the tickets held by any of the ill passengers' accompanying family members or living with him / her or, anyway, any other accompanying person having the same title to do that. All and any requests will be checked and evaluated at Air One's option without any warrantee any refund or voucher is actually authorized.

8.8. In such exceptional cases as the passenger's death or very serious illness, the latter condition definitely requiring the presence of an accompanying family member (mother, father, brother, sister, grandfather, son /daughter), the Carrier will take into consideration to consent to a refund or to issue a voucher. As a precondition to obtain this, a medical declaration certifying the death of the passenger or in case of serious illness a duly signed medical certificate, will have to be sent to Air One Customer Service by mail.

8.9. If a passenger dies during the journey, the Carrier may accept to modify the ticket of an accompanying immediate family member. Should an immediate family member of the passenger (wife / husband or cohabitant) die, the Carrier may accept to extend the validity period of both the passenger's and the accompanying immediate family member's ticket (wife/husband or cohabitant).

9. Booking / changing a seat

Air One ensures the assignment of a seat for all its passengers. If the passenger decides not to choose a seat, one will be assigned automatically, subject to availability and at no extra charge. The choice of a seat, such as premium seat, - via web, via Call Center or at the airport ticket desks - involves the payment of an extra fee that depends on the seat chosen. The price of a selection ranges from 3 € for a plus seat to 30 € (40 € at the airport ticket desks or onboard) for a comfort seat.
Passenger can ask for a change of an already paid seat. In this case a new seat will be assigned according to the passenger's choice and to current availability. Air One will not refund in any case the extra fee paid.
Flight and cabin crew are authorized to modify allocation of the seats by the emergency exits for safety and security reasons. These seats cannot be allocated to passengers with great physical stature, to pregnant women, to passengers who are travelling either with children or disabled passengers and, generally speaking, to any passengers, who in the unlikely event of an evacuation would be unable to assist the crew. If for reasons other than those specified above, should Air One be obliged to allocate a passenger a lower-category seat, the company will refund the corresponding price difference. If the place chosen is not available, for reasons not due to the passenger, the company reserves the right to refund the fee paid through a voucher of equal or greater amount.

10. Check-in

10.1 Check-in process
Passengers shall get to the airport in due time for completing all the check-in operations; the Carrier's check-in counters open two hours before the scheduled departure time and close compulsorily 45 minutes before the scheduled flight departure time(50 minutes for flights to Cairo).
We strongly suggest that you complete all check-in operations with plenty time in advance and be at the boarding gate at least 35 minutes before you flight is scheduled to take off.

The Carrier reserves the right to cancel a passengers reservation and reallocate it if the passenger does not attend the boarding gate on time. On the departure day, upon attending the check-in counter, passengers are requested to exhibit a valid ID and the Booking Reference Code provided by the Carrier upon sending confirmation of passenger's booking. Passengers shall make sure they are in possession of all documents required to enter the country of destination as well as of a valid identity document and any other documents that may be required by both Customs and Immigration authorities. The Carrier is not liable for any expenses, fines, pecuniary surcharges and costs passengers may incur for lack of the required valid documents.

Before booking their flights, passengers are strongly recommended to address to the immigration authorities of the countries of destination to get all necessary information. Should passengers hand in invalid documents or their name on the ticket be different from the one named in the document, the Carrier will refuse to board them and they will have no right whatsoever to claim any refund. It is the responsibility of passengers to fully comply with the security and safety rules in force regards any objects whatsoever they want to take onboard the aircraft with them. Passengers commit themselves to accept either that seat allocation is not binding for the company and any change of seating if requested by the Captain (or any other member of the crew on his behalf) in full compliance with the Navigation Code and regulations in force. The Carrier may need to change passenger's seats for operational, safety or security reasons and thus reserves the right to allocate passengers new seats different from those originally booked.

11. Baggage

11.1 Hand baggage (Baggage into the cabin)
Each passenger can take into the cabin a maximum of one baggage whose weight can in no way exceed kg 8 and cm 115 overall dimensions (length: 55 cm + height: 35 cm + width: 25 cm ). Air One check the hand luggage and will proceed for boarding it in the hold at the departure gate in case of size and number of pieces exceed the limits permitted. You will be charged 50€.

No. of items Free allowance Dimensions Cost
1 kg 8 cm 55 x 35 x 25 Included in the fare

Due to limited space on board when exceeded 150th checked passenger, Air One reserves the right to carry the hand baggage in the hold, even if it is the allowed size, without additional fee. The luggage will be available at the baggage claim at the final destination.

11.2. Checked baggage (Baggage checked into the hold)
Each passenger is entitled to check his / her baggage into the hold according to the fare purchased (see art. 7 for further information).

11.2.1. Passengers travelling with "GO" fare
Passengers travelling with this fare have no right to check-in and send any baggage as free allowance. They can transport an hold baggage with a maximum allowed weight of 20 kg, with overall dimensions that respect the check-in standards, by paying an extra fee that depends on the chosen destination and on the sales channel used:

  • when purchasing on the website or via the call center prices range from 15 € to 25 € per passenger per one-way flight. The cost depends on the chosen destination and on the flight date.
  • when purchasing at the airport (check-in and ticketing) prices range from 30€ to 35€.

11.2.2. Passengers travelling with the "SMART" fare
Passengers travelling with this fare can check their baggage up to a maximum weight of kg. 20, with overall dimensions that respect the check-in standards, without paying any additional fare surcharge. Each additional item of baggage is subject to a fare surcharge to be paid via web, Call Center or at the Carrier's airport ticket offices.

For each kilo exceeding the overall allowed weight of kg. 20 you will be charged from 11 € to 13 €, extra fee depends on the sales channel used.

For extra size baggage (over cm. 158 overall dimensions) you will pay 55 € extra fee.
Passengers are not allowed to carry any fragile or perishable items, money, jewels, silver items, precious metals, share certificates, bonds and other valuable, business or work documents, sample collections, passports and any identity documents. Each item of checked and unchecked baggage alike shall have a tag with the passenger's name and family name. Baggage without passenger's name tag will not be accepted by the Carrier. Baggage identification tags are available at any Carrier's airport check-in counters. The Carrier is not liable for any damage related to improperly packed or perishable items, any slight damage affecting the outer surface of baggage such as spots or scratches that can be ascribed to their normal use or any damage to suitcases or travel bags produced by contact with water of the non-water-proof material it is made of.

Passengers' rights to refund in case their baggage are lost or damaged are ruled and disciplined by the provisions of the Montreal Convention 1999 as well as by the EC Regulation no. 2027/97 as modified by EC Regulation no. 889/02.

4. Fares and payment options

Fares only cover transporting passengers from the airport at the place of departure to the airport at the place of destination and don't include any ground transport from and to the different airport terminals.
Fares will be calculated on the basis of Carrier's fare rules in force on the date the ticket is purchased. For this reason only a limited number of seats is available. Fares can vary before the beginning of the carriage service depending on the number of seats still available at the very moment they are purchased. Should the applicable fare, taxes or any additional fees turn out to be unpaid, the Carrier can refuse to transport the passenger. Without any prejudice to what is stated in art. 10 thereinafter as regards baggage transportation, any taxes levied by the Government or by any other authorities (in particular airport taxes) will be to the passenger's charge and will be referred to each ticket purchased, to each passenger and relating baggage or to whatsoever airport service passengers make use of.

Flight fares as well as taxes and any surcharges will be paid in Euro. Payments for any purchase via web or Call Center can be made by credit card (MasterCard, Visa, American Express e Diners Club). At the Carrier's ticket offices, payments can be made either in cash or by ATM cards.

5. Connecting flights

Flights booked with other Carriers in connection to an Air One flight fall within the concept of two different separate contracts. Air One does not offer any connecting flight service and booking of this type of flights is considered as separate. Therefore, in compliance with the check-in rules hereinafter, passengers will have to check-in before each flight haul. We strongly suggest that you leave a time span of at least two hours from the arrival time of the first flight to the departure time of the second one.

6. Personal data: privacy and security when transferring personal data

To grant full privacy and security of credit card data during online transactions, Air One website is protected by SSL technology (Secure Socket Layer). SSL is currently the most advanced security protocol to enable Websites to transfer sensitive information such as credit card data and details securely. Upon paying, if your browser supports SSL, you can select the Data Protection Option. If the browser sets any limitation, you can select the unprotected option.

7. Fares

Air One offers three different types of fares involving the following booking rules:

7.1 “GO” which entitles to change flight, date, time and passenger's name within the limits stated in the item 8.1 hereinafter;
7.2 “SMART” which entitles to change flight, date, time and passenger's name within the limits stated in the item 8.1 hereinafter;

8. Changes, cancellations, delays

8.1 Fares offered and features

8.1.1 “GO”

GO fare gives right to change - via web, Call Center or at the Carrier's airport ticket offices, date, time and name (via Call Center or at airport ticket desks) indicated in the ticket without prejudice to the application of the surcharges set out in section Our fares.
Changes as stated above are accepted up to 3 hours before the flight departure subject to the payment of a surcharge per change per passenger and per flight.

8.1.2 “SMART”

SMART fare entitles a passenger to change - via web, Call Center or at the Carrier's airport ticket offices, date, time and name (via Call Center or at airport ticket desks) indicated in the ticket without prejudice to the application of the surcharges set out in section Our fares.
.
Changes as stated above are accepted up to 3 hours before flight departure subject to the payment of a surcharge per change per passenger and per flight.

8.2 There will be no refund for any surcharges and additional services previously purchased.

8.3. Passengers renouncing to use the service for reasons not due to the Carrier or not attending the boarding gate within the prescribed time limits may only request for refund of airport taxes by sending a written request by registered mail.

8.4. If passengers are prevented from departing for causes not depending on them, the provisions of art. no. 945 of legislative decree 09.05.2005 in force since 02.11.2006, will apply. In any case the Carrier shall be notified without any delay.

8.5. In case of flight cancellation, overbooking or prolonged delay the EC standard (reg. 261/2004/EC ) will apply.

8.6. In case passengers are prevented from taking their flight for reasons not depending on them, they may ask for refund in writing sending their claim complete with booking code and bank details for the payment of the amount (if due) by registered mail.

8.7. Instead of filing a claim for refund, passengers who are prevented from taking their flight for reasons well beyond their will and responsibility can send a request in writing to use their ticket on a different date to their choice to cover the same flight haul operated by the Carrier (requests must be sent in writing by registered mail with advice of delivery). Should passengers be unable to start their trip or should they be prevented from completing it within the prescribed term of validity of their ticket due to serious health problems, Air One will defer its validity to the day on which, after exhibiting a medical certificate duly declaring their actual health conditions, they will be able to travel, or on a later date leaving from the place the journey should have started or was interrupted provided that there are seats available in the travelling class the fare had originally been paid for. The ticket validity will be postponed for a maximum of three months from the medical declaration date provided that the original ticket, be it a paper ticket or an e-ticket, originally included one or more stopovers.

In the above mentioned cases, the Carrier will put off the validity period of the tickets held by any of the ill passengers' accompanying family members or living with him / her or, anyway, any other accompanying person having the same title to do that. All and any requests will be checked and evaluated at Air One's option without any warrantee any refund or voucher is actually authorized.

8.8. In such exceptional cases as the passenger's death or very serious illness, the latter condition definitely requiring the presence of an accompanying family member (mother, father, brother, sister, grandfather, son /daughter), the Carrier will take into consideration to consent to a refund or to issue a voucher. As a precondition to obtain this, a medical declaration certifying the death of the passenger or in case of serious illness a duly signed medical certificate, will have to be sent to Air One Customer Service by mail.

8.9. If a passenger dies during the journey, the Carrier may accept to modify the ticket of an accompanying immediate family member. Should an immediate family member of the passenger (wife / husband or cohabitant) die, the Carrier may accept to extend the validity period of both the passenger's and the accompanying immediate family member's ticket (wife/husband or cohabitant).

9. Booking / changing a seat

Air One ensures the assignment of a seat for all its passengers. If the passenger decides not to choose a seat, one will be assigned automatically, subject to availability and at no extra charge. The choice of a seat, such as premium seat, - via web, via Call Center or at the airport ticket desks - involves the payment of an extra fee that depends on the seat chosen. Plus seats are included. The price for a comfort seat is 30 € (40 € at the airport ticket desks or onboard) for a comfort seat.
Passenger can ask for a change of an already paid seat. In this case a new seat will be assigned according to the passenger's choice and to current availability. Air One will not refund in any case the extra fee paid.
Flight and cabin crew are authorized to modify allocation of the seats by the emergency exits for safety and security reasons. These seats cannot be allocated to passengers with great physical stature, to pregnant women, to passengers who are travelling either with children or disabled passengers and, generally speaking, to any passengers, who in the unlikely event of an evacuation would be unable to assist the crew. If for reasons other than those specified above, should Air One be obliged to allocate a passenger a lower-category seat, the company will refund the corresponding price difference. If the place chosen is not available, for reasons not due to the passenger, the company reserves the right to refund the fee paid through a voucher of equal or greater amount.

10. Check-in

10.1 Check-in process
Passengers shall get to the airport in due time for completing all the check-in operations; the Carrier's check-in counters open two hours before the scheduled departure time and close compulsorily 45 minutes before the scheduled flight departure time(50 minutes for flights to Cairo).
We strongly suggest that you complete all check-in operations with plenty time in advance and be at the boarding gate at least 35 minutes before you flight is scheduled to take off.

The Carrier reserves the right to cancel a passengers reservation and reallocate it if the passenger does not attend the boarding gate on time. On the departure day, upon attending the check-in counter, passengers are requested to exhibit a valid ID and the Booking Reference Code provided by the Carrier upon sending confirmation of passenger's booking. Passengers shall make sure they are in possession of all documents required to enter the country of destination as well as of a valid identity document and any other documents that may be required by both Customs and Immigration authorities. The Carrier is not liable for any expenses, fines, pecuniary surcharges and costs passengers may incur for lack of the required valid documents.

Before booking their flights, passengers are strongly recommended to address to the immigration authorities of the countries of destination to get all necessary information. Should passengers hand in invalid documents or their name on the ticket be different from the one named in the document, the Carrier will refuse to board them and they will have no right whatsoever to claim any refund. It is the responsibility of passengers to fully comply with the security and safety rules in force regards any objects whatsoever they want to take onboard the aircraft with them. Passengers commit themselves to accept either that seat allocation is not binding for the company and any change of seating if requested by the Captain (or any other member of the crew on his behalf) in full compliance with the Navigation Code and regulations in force. The Carrier may need to change passenger's seats for operational, safety or security reasons and thus reserves the right to allocate passengers new seats different from those originally booked.

11. Baggage

11.1 Hand baggage (Baggage into the cabin)
Each passenger can take into the cabin a maximum of one baggage whose weight can in no way exceed kg 8 and cm 115 overall dimensions (length: 55 cm + height: 35 cm + width: 25 cm ). Air One check the hand luggage and will proceed for boarding it in the hold at the departure gate in case of size and number of pieces exceed the limits permitted. You will be charged 50€.

No. of items Free allowance Dimensions Cost
1 kg 8 cm 55 x 35 x 25 Included in the fare

On May 15th 2013 Air One baggage policy has been changed. Passengers can't carry into the cabin other items in addition to the single hand baggage allowed. Other personal belongings, such as briefcase or laptop bag or a woman bag, are considered extra hand baggage and they will be boarded in the hold.

Due to limited space on board when exceeded 150th checked passenger, Air One reserves the right to carry the hand baggage in the hold, even if it is the allowed size, without additional fee. The luggage will be available at the baggage claim at the final destination.

Hand Baggage Allowance for tickets bought before May 15th 2013

Only passengers who have bought tickets before May 15th can carry on in the cabin one bag plus one personal item such as briefcase or a laptop or a woman bag (max 1 item).

11.2. Checked baggage (Baggage checked into the hold)
Each passenger is entitled to check his / her baggage into the hold according to the fare purchased (see art. 7 for further information).

11.2.1. Passengers travelling with "GO" fare
Passengers travelling with this fare have no right to check-in and send any baggage as free allowance. They can transport an hold baggage with a maximum allowed weight of 20 kg, with overall dimensions that respect the check-in standards, by paying an extra fee that depends on the chosen destination and on the sales channel used:

  • when purchasing on the website or via the call center prices range from 11 € to 19 € per passenger per one-way flight. The cost depends on the chosen destination and on the flight date.
  • when purchasing at the airport (check-in and ticketing) prices range from 25€ to 35€.

11.2.2. Passengers travelling with the "SMART" fare
Passengers travelling with this fare can check their baggage up to a maximum weight of kg. 20, with overall dimensions that respect the check-in standards, without paying any additional fare surcharge. Each additional item of baggage is subject to a fare surcharge to be paid via web, Call Center or at the Carrier's airport ticket offices.



For extra size baggage (over cm. 158 overall dimensions) you will pay 55 € extra fee.
Passengers are not allowed to carry any fragile or perishable items, money, jewels, silver items, precious metals, share certificates, bonds and other valuable, business or work documents, sample collections, passports and any identity documents. Each item of checked and unchecked baggage alike shall have a tag with the passenger's name and family name. Baggage without passenger's name tag will not be accepted by the Carrier. Baggage identification tags are available at any Carrier's airport check-in counters. The Carrier is not liable for any damage related to improperly packed or perishable items, any slight damage affecting the outer surface of baggage such as spots or scratches that can be ascribed to their normal use or any damage to suitcases or travel bags produced by contact with water of the non-water-proof material it is made of.

Passengers' rights to refund in case their baggage are lost or damaged are ruled and disciplined by the provisions of the Montreal Convention 1999 as well as by the EC Regulation no. 2027/97 as modified by EC Regulation no. 889/02.

11.3. Special baggage
Ski equipment, golf bags, surfing and windsurfing can be transported on Air One flights as checked baggage and they are subject to an extra-fee to be paid on the web / call center or airport. The extra-fee amount depends on the type of equipment transported.

11.4. Damaged / Lost baggage
If an item of checked baggage suffer any damage, complaints have to be forwarded by fax (fax no. 199 12 56 23) to Alitalia Customer Relations Office within at latest 7 days from the issuing of P.I.R. claim form along with the following documents:

a) P.I.R. original;
b) ticket original;
c) invoice certifying all costs faced to have a damaged suitcase / travel bag repaired or a declaration of the leather goods shop certifying the item can in no way be repaired;
d) bank details (registered c/c holder, c/c no., and any required bank code).

Damage refund, if due, will be in compliance with the air carriage regulations in force.

In case of loss of checked baggage, passengers can make a claim within at latest 21 days from the issuing of P.I.R. claim form and forward it by fax to Alitalia Customer relations Office (fax no. 199 12 56 23) along with the following documents:

a) P.I.R. original;
b) ticket original;
c) baggage receipt original;
d) detailed listing of the contents of checked baggage;
e) bank details (registered c/c holder, c/c no., any required bank code).

A detailed list of the contents of the lost baggage must in any case be handed in to the Lost & Found Office upon issuing of the P.I.R. form.
Refund or compensation for lost baggage, if due, will be in compliance the air carriage regulations in force. Lost baggage traced at a later time will in no way be delivered by the Carrier to the passenger's address. Passengers will have to collect their baggage at the airport where it has been.
The Carrier's name can appear abbreviated on the ticket.

11.5. Dangerous items
For safety and security reasons passengers can in no way carry the items listed below in their baggage:

- Compressed gases - (cooled, flammable, non-flammable and poisonous) such as butane, liquid nitrogen, oxygen;
- Oxygen cylinders for medical use; - Corrosive materials such as: acids, alkalis, mercury and wet cell batteries;
- Explosive ammunitions, firearms or any other weapons, fireworks, flares, etc...;
- Flammable solids and liquids such as lighter refills;
- Matches, solvents, varnish, cigar lighters;
- Radioactive materials;
- Travel bags and suitcases equipped with alarm devices;
- Oxidizing materials such as beach, peroxides, etc...;
- Toxic (poisonous) substances: weed killer, insecticides or materials containing alive viruses;
- Other dangerous items such as magnetic materials, offensive or irritating items.

Carriage of weapons and ammunition is regulated by the provisions of Law no. 694/1974.

Passengers leaving from Italy by a National or foreign aircraft providing public carriage service, who carry with them sports firearms or ammunition, though in possession of a regular exportation gun license, must report the Carrier as well as the airport Police authority before acceptation. Airport Police will provide all information concerning firearms and ammunition carriage rules and regulations. Passengers will be required to leave any firearms and ammunition in the custody of the police authorities. Such items have to be properly packed in a cm 30x22x8 container. Upon arrival at the destination airport, passengers shall collect their firearms and ammunition at the police offices at the airport of destination. Transportation of firearms and ammunition is subject to payment of an additional fare fee of € 20,00 per flight. Law provisions herein will apply to all passengers except for State Police officers and agents in compliance with the provisions of the State Police law art. no. 73. , the latter been exempted from paying any additional fees.

11.6. Travelling with medicines and / or medical equipment
Passengers can take a reduced quantity of medicines and cosmetic products in their unchecked baggage as they may need during the flight such as hair spray or perfume. Such items can as well be taken in the passenger's checked baggage provided that they are properly packed in compliance with cargo carriage provisions.

The following items are permitted for carriage onboard the aircraft:
- medicines or toiletry items as my be needed during the flight with maximum weight allowance of kg. 2 or l. 2;
- alcoholic drinks, perfumes, eau de Cologne up to l. 2;
- solid carbon dioxide (dry ice) up to Kg. 2 (in the unchecked baggage only);
- smoker's items except for lighter gas, fillers and liquid gas lighters;
- radio-isotopic cardiac "pacemakers";
- small carbon dioxide cylinders (including refillers required during the journey) worn by passengers to actuate mechanical limbs;
- hair curlers containing hydrocarbon gas must not be carried on the airplane but can be included in the passenger's checked baggage provided that the safety cover is securely fitted over the heating elements. Gas refillers are not accepted ;
- small gaseous oxygen or air cylinders required for medical use containing (max. capacity l. 2) can be carried in the passenger's checked baggage upon approval of the Carrier. Liquid oxygen can in no way be carried on to the cabin.

All items referred to above will be admitted except as otherwise provided for due to safety and security reasons or by newly enforced rules and regulations within the EU airports concerning transportation of liquid products in passengers' unchecked baggage.

Passengers are allowed to carry a small quantity of liquids in their carry-on baggage. These liquids must be kept in individual containers not exceeding 100 ml or any equivalent quantity (e.g.: 100 g.). The containers must be carried in a separate clear plastic re-sealable bag not exceeding l. 1 in capacity or 18 cm x 20 cm in dimensions. Only one transparent plastic bag will be allowed per passenger.
Passengers are allowed to carry medicines and specific dietary substances including baby food in their carry-on baggage. Please, remember you may be requested to provide proof that these items are needed.

Further and more detailed information (as per rules and regulations in force since 6th November 2006) concerning transportation of liquids in carry-on baggage can be found on ENAC ( Italian Civil Aviation Authority) website. In compliance with air transport safety and security rules and regulations in force, liquids allowed in passengers' carry-on baggage must be kept in individual containers not exceeding 100 ml or any equivalent quantity (e.g.: 100 g.). The containers must be carried in a separate transparent re-sealable plastic bag not exceeding l. 1 capacity (about cm 18 x cm 20).

Each passenger (including infants) can carry just one plastic bag having the above specified dimensions. Medicines and specific dietary substances including baby food can be carried as unchecked baggage outside the above mentioned bag. Such permitted liquids include: water and other beverages, soups, syrups, creams, lotions and oils, perfumes and spray products, gels (including hair and shower gels), shaving foams and other vacuum foams, deodorants, paste product (including tooth-pastes); liquid and solid mixtures, mascaras and any other product having the same consistency.

Medicines and any prescribed dietary liquids (e.g., baby food) can be carried aboard the aircraft and are not subject to restrictions as to the quantity permitted. In order to make security checks much easier and quicker, passengers will have to show security officers all the liquids they are carrying as unchecked baggage. Such liquids include: water and other beverages, soups, syrups, creams, lotions and oils, perfumes and spray products, gels (including hair and shower gels), shaving foams and other vacuum foams, deodorants, paste product (including tooth-pastes); liquid and solid mixtures, mascaras and any other product having the same consistency.

11.7. Right of the Carrier to inspect baggage
Whenever deemed necessary for the purpose of security, the Carrier as well as airport authorities are entitled to inspect and search passengers' baggage at any moment after passengers deliver it to the Carrier's check-in desks. The whole baggage or just part of it can also undergo inspection by means of technical screening instruments. Upon accepting these General Conditions of Carriage, passengers definitely commit themselves to accept inspection of their baggage whenever this is deemed necessary. The Carrier is not liable for any damage the baggage may suffer (e,g.: padlock, zip or wrapping breaks) as a result of any searching or inspection operations except when this may be due to any Carrier's negligence.

If a passenger refuses the Carrier's inspection of baggage , the Carrier reserves the right to refuse to board such passenger and give him in custody to local authorities without incurring any whatsoever responsibility.

12. Travelling with children

According to ENAC guidelines on the assessment of the identity of all passengers, each person, even minor needs his own personal document. Children under the age of 14 can travel, within the Italian territory, accompanied by an adult other than their parents, provided they have their own document.
Minors travelling abroad with Italian Identity Document or passport, with a person other than a parent or an authorized guardian, the accompanying adult must be in possession of a declaration issued by the Police authority upon parent's or guardian's request.
Infant passengers under 2 on the date of the scheduled flight or on the date of a round trip return flight, can travel picked up in an adult's arms (fares are indicated below). Infants are not entitled to any additional baggage other than that included in the accompanying adult allowance.
It is advisable to avoid travelling with infants below 2 weeks of age (14 days). It is anyway allowed to travel with one infant per adult.
Infants are subject to payment of a single fare from € 21 to € 25. The cost depends on the sales channel used. Children from 2 to 12 are subject to payment of the same fares as adults and are entitled to be allocated a seat.

13. Unaccompanied minors

Children under 14 travelling within the Italian territory are not accepted onboard the Carrier's airplanes unless accompanied by an adult of age (accompanying adult must be at least 18). The Carrier will in no way accept onboard its airplanes more than one infant accompanied by an adult at least 18 of age.

Passengers under 15 travelling from Italy to a foreign destination will not be accepted onboard the Carrier's aircraft unless accompanied by an adult at least 18 of age. The Carrier will in no way accept onboard flights from Italy to foreign destinations more than one infant accompanied by an adult at least 18 of age. For young passengers 5 to 14 years of age (flights within the Italian territory) and for young passengers 5 to 15 years of age (international flights) Assistance Service for unaccompanied minors is available. The fare for such service is € 50.
The Assistance Service for unaccompanied minors shall only be booked by calling the Carrier's Call Center. Upon booking such service, the buyer will be requested to provide the personal details of both the person who is in charge of delivering the custody of the minor at the departure airport and the person who is responsible for picking the minor up at destination airport. The Call Center Carrier's staff will give all the instructions concerning Unaccompanied Minors and payment of this service.
Unaccompanied minors will have to be taken to the airport check-in counter at least two hours before the scheduled flight departure. Unless the check-in process takes place within one hour of the scheduled flight departure, assistance to the minor can in no way be granted and as a result neither boarding nor departure of the minor. In the event this happens, neither the ticket fare nor the Unaccompanied Minor assistance service will be reimbursed.

14. Airport and boarding special assistance

Airport, pre-boarding and boarding assistance for disabled passengers, passengers with reduced mobility or pregnant women will have to be requested upon booking the flight via the Carrier's Call Center.
The Carrier reserves the right to amend its carriage procedures and policies without notice.

15. Pregnancy

Pregnant women can fly onboard the Carrier's aircrafts provided that they are medically fit for flying. It is therefore advisable that upon booking pregnant women who may require special assistance provide information about their health conditions.
If pregnancy is progressing without any complications, a pregnant woman is welcomed onboard without any need for medical clearance.
Medical clearance is strictly required if:
• delivery date is within 4 weeks;
• there is uncertainty as how pregnancy is progressing or about the expected delivery date;
• there were twin deliveries in the past;
• complicated delivery is expected.

Medical clearance requested by Air One is represented by the MEDIF form. This form shall be duly filled out by the pregnant woman and her doctor and shall bear declaration that special assistance may be needed. The MEDIF form must be signed compulsorily even if no special assistance service is requested.

16. Passengers needing special assistance for health problems

Passengers with psycho-physical disabilities who require any special assistance aboard the aircraft, when boarding it, or at the arrival airport will have to provide a duly signed medical declaration certifying their health conditions and state.
Such declaration is strictly required of:
a) passengers who, because of their physical / mental state or behaviour can in no way take care of themselves unless properly helped or may be dangerous for themselves and, as a result, for the other passengers , which may endanger flight security;
b) passengers who are affected by diseases that are considered to be contagious and at risk of being spread onboard (except for childhood diseases);
c) passengers requiring administration of medical oxygen. Small portable oxygen concentrators and compressed air cylinders are permitted. Refrigerated liquid oxygen is prohibited;
d) passengers requiring medical assistance or use of medical aids and devices (except for the aforementioned cases);
e) women whose pregnancy is proceeding with complications or have entered the 23rd week of pregnancy;
f) infants below 7 days of age and /or having been born prematurely;

17. Travelling with pets

Paying an extra fee, passengers can take their pet along with them to the aircraft cabin provided the total weight does not exceed kg. 10 including food and the carrier itself. Passengers require a reservation for their pets to travel in the cabin with them and must strictly fulfill the following rules.
The pet will have to remain inside the container all throughout the trip. If the container is not correctly sized and suitable, air crew or the Carrier's staff at the airport may refuse to take the pet. The container must be max. 40x20x24 and its weight must not exceed kg, 10 (including pet's weight and accessories). The water pot and food container must be equipped with a tight cover to prevent any leakage and pouring of their contents.

The container must be kept aground, at the owner's foot or under the seat and can never be placed on any unoccupied seat or on the owner's knees.
Pets that, due to their peculiarities (bad smell, health / hygiene conditions, aggressive behaviour) are not accepted onboard the aircraft as they may create inconvenience to the other passengers.
The transported pet must be kept inside its container until all off-loading operations have been completed.
Except for birds and other small-size pets, for which a maximum of 5 animals of the same species per containers is allowed, only one animal per container is admitted.
It is up to the pet's owner to make sure that rules and regulations in force in the country of destination allow its transportation into the territory and to be in possession of the necessary documentation certifying ownership and health state of the animal.
Passengers travelling with their pets are liable for any whatsoever damage Air One may incur (fines imposed by the country of flight destination, etc..) for transporting pets / animals lacking suitable documentation.
Air One does not offer any options as regards transporting animals in the cargo hold.
In order to comply with flight safety and security standards, aircrew reserves the right to change the seat to passengers travelling with their pet.
On board the same aircraft no more than six transport cages are allowed ( no more than one for passenger). The electronic booking system prevents from exceeding the aforementioned limit.
Due to space constraints on some fleet aircraft, transport of pets in cabin may not be available. We suggest that you contact Air One Call Center in good advance of the flight departure date to check the actual availability. If not booked in advance, a pet may not be accepted at the check-in counter .
The Carrier reserves the right to refuse to transport an animal whenever one or more of the above-mentioned provisions is not carefully fulfilled.

18. Delay, cancellation, and denied boarding compensation

Passengers arriving late at the airport:
Passengers are requested to present for check-in at least 45 minutes in advance of the scheduled flight departure time. Failure to meet check-in deadlines determines missing the opportunity to make use of the transportation service. In such cases no compensation whatsoever will be recognized; we therefore strongly recommend that passengers get to the airport for the above acceptance two hours in advance of the scheduled flight departure time.
If, despite the Carrier has taken all reasonable measures, a flight is cancelled due such extraordinary circumstances as:
- restrictions imposed by air traffic control authorities;
- unfavorable weather conditions
- civil riots
- terrorism alerts and security requirements
- strikes
- events jeopardizing the safety and security of the operations as scheduled

Air One will act in compliance with EC rules and regulations no. 261/2004.
Denied boarding:
Air One will keep seating for each passenger with confirmed booking.
In full respect of the aforementioned rules and regulations (261/2004), should the number of bookings exceed the number of seats available, Air One will offer passengers who renounce that flight and accept to take the next one, allowance of a round-trip flight voucher with the Carrier.
Passengers who refuse the above mentioned proposal will anyway be denied boarding and will receive compensation as follows:
(1) Refund, within seven days, of the total amount paid for the ticket involving both the journey segment /segments the passenger was made unable to realize and those accomplished provided that the passenger has lost any interest in that flight, the original purpose of the scheduled trip having become void. Moreover, at the shortest available term, the passenger will be offered a return flight to the original departure airport;
(2) as promptly as possible transport to the final destination under carriage conditions comparable to the passenger's original options;
or
(3) transport to the final destination on a later date agreed upon with the passengers under carriage conditions comparable to the passenger's original options.

In the event the Carrier may offer the passenger a flight to a different operating airport serving the same city or region as the passenger's original destination airport, the Carrier will refund all expenses and charges the passenger incurs for any transfers to the airport he had originally booked or any other nearby place agreed with him.

19. Conduct and behaviour onboard the aircraft

Smoking is prohibited onboard all the Carrier's airplanes. Failure to comply with such provision, without prejudice to any legal actions, will be punished with a fine from € 25 to € 250 (two fold as much if in presence of pregnant women or minors below 12).
Consumption of alcoholic drinks that passengers are in possession of or are offered by third parties is not permitted onboard.
In full respect and compliance with National and International rules and regulations, the aircraft is under the authority of the Captain and people onboard the aircraft must at any moment strictly comply with his instructions. The Captain is authorized to take disciplinary actions towards passengers who exhibit wrong or offensive behaviors while onboard the aircraft. Such passengers will be liable for any damage or inconvenience caused to the Carrier or to any third party.

20. Transport denial or limitation

The Carrier may deny boarding or transport continuation of passengers or baggage or may cancel the passenger's reservation:
a) for security or public order reasons;
b) to avoid infringement of the laws in force in the country of the airports of departure or arrival or the fly-by country;
c) the behaviour, the mental or physical status or conditions of a passenger are such to:
- make it necessary for the carrier to provide special assistance, that the carrier is not able to provide unless under too hard conditions;
- cause great and repeated inconvenience;
or
- expose him/herself and/or the other passengers and/or the flight staff or objects to a danger.
d) if during a previous flight a passenger exhibited unacceptable behavior.

If transport of such passenger cannot be performed by the Carrier or the Carrier denies accepting the passenger's reservation, the latter will be granted no refund.

21. Applicable law and important warnings

Air transport within the Italian territory is regulated by:
- the rules and regulations of the Italian Navigation Code;
- the provisions of the EC Regulation no. 2027/97 as last amended by the EC regulation no. 889/02 and by the related exclusions and limitations on Carrier responsibility as therein provided for ; - these General Conditions of Carriage and the relevant regulations provided for by the Carrier for transportation of passengers and baggage.
The aforementioned General Conditions of Carriage are available on the Carrier's website www.flyairone.com and at any Carrier's office.
Air transportation with final or intermediate destination to a Country other than the country of departure, is subject to the provisions, exclusions and limitations of liability stated in the EC Regulation no. 2027/97 as modified by the EC regulation 889/02 and, for what not provide for therein , to the Montreal Convention.
Exclusions and/or limitations of liability that apply to the Carrier will also apply to the Carrier's authorized agents, appointed persons or representatives and to all corporate entities whose aircrafts are used by the Carrier to perform transport, as well as the agents, appointed persons or representatives of the corporate entities. No agent, appointed person or representative of the Carrier has the power to modify or eliminate any of the provisions herein.
The Carrier may refuse to transport any person who may have purchased a ticket in violation of the applicable laws or fares and Carrier's regulations.
Some special fares are subject to conditions which may impose restrictions or forbid any reservation change. The total price of tickets may include some government and airport taxes which, in many case, may account for a relevant part of the air transportation costs. These taxes are included in the price or indicated under the titles "taxes" on the ticket.
The Carrier will do all efforts to transport passengers and their baggage with reasonable rapidity. Timing as indicated in the schedules or elsewhere are not binding and are not an essential element of this agreement. The Carrier may substitute other Carriers or change aircraft or may modify, if needed, the stopovers indicated on the ticket. Flight schedules may be subject to changes without previous notice. The Carrier is not liable nor responsible for any connecting flights.
The purchase of tickets via Call Center or via web are governed by the provisions of Legislative Decree no. 185/22 May 1999 that apply to transportation agreements and thus without prejudice of the exclusions stated in art. 7 the aforementioned decree.

22. Notice to passengers according to art. 6, No. 2, EC Regulation No. 2027/97 as modified by EC Regulation No. 889/02 and EC Regulation 261/04

Pursuant to the Convention of Montreal , the liability for damage due to death, wounds or injuries to passengers in case of accident, is not subject to any financial limits. The Carrier may not deny or limit its liability, for damages up to the equivalent of 100.000 Special Drawing Rights. In case of damage accounting for higher amounts, the Carrier will be exempt from this responsibility upon presentation of evidence that such occurrence was not due to any negligence, omission or illegal act committed by the Carrier or the Carrier's employees but to any such act performed or committed by third parties. In all the cases when the Carrier gives evidence that the damage to the passenger is solely or partially ascribed to the passenger's negligence, omission or any illegal act, the Company will not be liable and only refunds for lower amounts will be due. The Carrier is bound to pay an advanced amount proportional to the suffered damage within 15 days of the identification of the right holder. In case of death, no less than the equivalent of 16.000 Special Drawing Rights will have to be paid by the Company. In case of delayed transport of checked baggage or passengers, the Carrier is liable for the damage, unless the Carrier has taken all possible measures to avoid it or unless it was impossible to enforce such measures. In the transport of passengers, in case of damage due to such delay, the liability of the Carrier is limited to 4,150 Special Drawing Rights per passenger. In case of delayed baggage the Carrier is liable for the damage unless he has made all possible efforts to avoid this or nothing could have done to avoid this. Liability, in such an event is up to 1.100 SDR per passenger. In case of destruction of baggage, loss, or damage the Carrier's liability is up to 1.000 SDR per passenger. In case of checked baggage destruction, loss or damage the Carrier is liable for any damage occurred even if he cannot be held responsible for any negligence whatsoever in handling such service, except whenever this can be ascribed to any originally inherent defect of baggage itself. In case of unchecked baggage destruction, loss or damage, the Carrier is liable only when explicitly responsible for it. Passengers can be acknowledged higher damage compensation if they issue a special declaration, at latest upon checking-in, by paying a surcharge. In all cases of damaged checked baggage (destruction, loss, delay), the passenger that holds the right to baggage claim has to file immediate claim to the Carrier by filling out a PIR form; should the passenger not inform the Carrier of such an irregularity, the Carrier will assume that the baggage was regularly delivered in good condition and in respect of the transportation agreement. If checked baggage is damaged, passengers must submit a claim in writing within seven days, and in case of delay, within 21 days - in both cases they will otherwise lose this right - from the date the baggage was made available to the passenger. The passenger's right to compensation for the damage suffered is subject to a period of prescription of two years as of the date the aircraft comes to the destination airport or of the expected date the aircraft should have reached it.

23. Website usage - Copyright - Software

This website is intended for personal usage and shall not be modified, reproduced, duplicated, copied, distributed, sold or exploited in any way for commercial purposes. All the contents of this website, including texts, graphics, logo, images, audio pieces and software are property of Air One and are protected by the legal provisions on copyright.

Air One is not liable for any links to other websites and homepages active form the Carrier's website or their contents.

24. Notice concerning the legislative decree no. 196/2003 - Privacy protection law

Air One manages carefully all its passengers' data and take all possible measures to protect their secrecy.

The Carrier gathers its passengers' personal information and data to meet all and any contract obligations towards them. Therefore, the aforementioned personal data and information are only used to the purpose of meeting such obligations and failure on the passenger's part to transfer such data and information will make it impossible for the Carrier to fulfill them. The Carrier grants that handling of these data and information as well as their transfer is solely aimed at the proper and correct execution of the contract.

Pursuant the rights they are acknowledged by Law Decree 196/2003 art. no. 7, passengers are entitled:
- to obtain confirmation or denial of the existence of their personal data even if such data still have to be filed and to obtain that relevant communication be intelligible;
- to obtain confirmation that the Carrier is in possession of the aforementioned data and information; in both cases, if the existence of these personal data and information is not confirmed, the applicant can be charged part of expense not exceeding, anyway, the actual costs the Carrier has incurred;
- to obtain information as to the origin of their personal data, the method and purposes to which they are being processed, the logic being applied if such personal data are being processed by means of electronic equipment as well as the identification details of the owner responsible for such data processing and those of all the subjects or groups of subjects such personal data may be transferred or communicate to;
- to obtain that such personal data are updated, modified or changed or integrated; to obtain their deletion, their conversion in anonymous form or to block the parts of them whose processing represents an infringement of the provisions of the law including those whose storage is not necessary to the purposes for which the data were collected or subsequently processed; to obtain the declaration that the operations under letters a) and b) have been communicated, including their content, to the subjects whom the aforementioned personal data were communicated or disclosed, except for the case when the fulfillment of this obligation proves impossible or implies using means that are clearly disproportionate to the right protected;
- to totally or partially oppose the aforementioned personal data processing on the grounds of legitimate reasons or because they are used to the purpose of submitting advertising or direct marketing material, or to carry out market researches and surveys; to be informed, at the moment such data are made public or dealt out, that such a right can be asserted free of any charge.

To obtain deletion of one's own personal data and information, any subject holding such right shall send the Carrier written request by fax, e-mail or ordinary mail.

Last update: November 19 2013